PRIVACY POLICY

MEND Massage & Myotherapy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

 We will collect the following types of personal information from you:

• Personal Identifiers: Name, date of birth, contact details (e.g., email, phone number)
• Health Information: Medical history, current health condition, treatment details, and any other information related to the services you receive from us. This information is only collected with your consent.
• Payment Information: Credit card details, billing address, and payment history (if applicable).
• Other Information: Information provided through our contact forms, feedback, or surveys.

We collect personal information directly from you when you:

• Book an appointment or inquire about our services.
• Communicate with us via email, phone, or through our website.
• Fill out any forms or questionnaires required for treatment.
• Subscribe to our newsletter or promotional material.

We use the personal information we collect for the following purposes:

• To provide and manage the treatment and services you request from us.
• To communicate with you about appointments, treatments, or updates.
• To improve our services, including conducting internal reviews, quality control, and customer feedback.
• To process payments and issue receipts.
• To comply with our legal and regulatory obligations, including maintaining accurate medical records for treatment purposes.

We will only use or disclose your personal information for purposes other than those listed above with your consent, or as required or authorised by law.

If we do not collect this personal information in connection with the purposes outlined above, then:

• We may be unable to best address your specific needs during your appointment
• We may be unable to enter your details into our client register, meaning that we will need to issue you with a Client Intake Form each time you visit us
• We may be unable to provide you with our services altogether

We take reasonable steps to ensure that your personal information is stored securely and protected from unauthorised access, disclosure, alteration, or destruction. This includes:

• Using secure electronic systems to store and process data.
• Restricting access to personal information to authorised personnel only.
• Regularly reviewing our privacy and security practices.

Despite our best efforts to protect your information, no system can guarantee absolute security. By using our services, you acknowledge and accept this inherent risk.

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

• To comply with legal obligations, including law enforcement requests or health regulatory requirements.
• To trusted third parties who assist us in operating our website, conducting      business, or providing services (e.g., payment processors, IT service providers), provided that they agree to keep your information confidential.

You have the right to access the personal information we hold about you and request corrections if necessary. If you believe that the information we hold is inaccurate, incomplete, or out-of-date, please contact us, and we will make the necessary corrections.

To request access to or make corrections to your personal information, please contact us at admin@mendmyotherapy.com.au

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer required, we will securely delete or anonymise it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website, and the updated policy will be effective as of the date it is posted.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

MEND Massage & Myotherapy
Email: admin@mendmyotherapy.com.au